我在PP上联系卖家了，会不会退款呢？

偷偷的注册一个

物品存在与描述不符、缺少零部件等问题。
A Small Orange, LLC,
我购买前咨询客服，购买后速度不满意是否可以申请退款，你们客服说可以。但是我购买后申请退款一只没人回复。
I purchased before the customer service, after the purchase speed is not satisfied with whether you can apply for a refund, you can say customer service. But I purchase a refund after no one replies.（English translation using google translation）


我电脑上还保留了咨询客服时客服说可以退款的截图的。